About Dealer Policy - Surabhi Trading - PowerZone Automotive Batteries | Authorized Distributor of Nepal

We, Surabhi Trading, are committed to providing a fair and level playing field for all dealers on our e-commerce platform. Our dealer policy outlines the guidelines and rules that all dealers must adhere to in order to sell products on our platform. By selling on our platform, dealers agree to abide by these policies and any violation may result in the termination of the dealer's account.

Dealers who wish to sell products on our platform must meet the following eligibility criteria:

Have a positive track record in selling similar products

Dealer Fees

Dealers may be required to pay a fee to use our platform or access certain features, such as advertising or promotion. Fees may be a fixed amount or a percentage of sales and are subject to change at any time. Failure to pay fees may result in the termination of the dealer's account.

Dealers must adhere to minimum advertised price (MAP) policies, which prohibit them from advertising products below a certain price point. This helps maintain the value of the products and prevents price wars between dealers. Violation of MAP policies may result in the suspension or termination of the dealer's account.

Product Listing Guidelines

Dealers must follow our guidelines for product listings, which may include the following:

Accurate and detailed product descriptions

High-quality product images

Correct categorization of products

Compliance with all legal and regulatory requirements

Order Fulfillment

Dealers must fulfill orders in a timely and efficient manner, and provide accurate tracking information for each order. Failure to fulfill orders or provide accurate tracking information may result in the suspension or termination of the dealer's account.

Dealers are responsible for providing excellent customer service to buyers, including responding promptly to inquiries and resolving any issues or disputes. Failure to provide satisfactory customer service may result in the suspension or termination of the dealer's account.

We reserve the right to terminate a dealer's account at any time for any violation of our dealer policy or any other reason deemed appropriate by [company name]. Upon termination of an account, the dealer will forfeit any remaining fees and may be prohibited from selling on our platform in the future.

By selling on our e-commerce platform, dealers agree to comply with our dealer policy and any updates or changes made to it in the future. We are committed to providing a fair and transparent marketplace for all dealers and will take appropriate action to ensure compliance with our policies.